Your bill
explained
Your bill gives lots of information on your usage, payments you’ve made, as well as payments that are due, and more. You can even see at a glance how your usage varies over the seasons.
Hover each point (●) for an explanation.
This is your account number. You will be asked for this number when you contact us.
Your account balance is the total amount of money owed, either to Metropolitan or to you. The word “debit” or “credit” will appear to the left of the sum to show this. Credit means we owe you. Debit means you owe us.
The summary of account displays how your account balance was calculated. This includes your previous balance, the payments you’ve made since, and the new charges from this bill.
This confirms the date your payment is due and how we will collect payment.
This box shows the past 6 payments you have made to Metropolitan.
If you pay by Direct Debit, this will show a forecast of your future payments over the next 6 months.
This shows the billing period for this bill, the meter readings we have for you, and the number of days the bill relates to. This will be used to work out how much you owe to Metropolitan.
This shows the volumetric charges for the services you take from us. Volumetric charges relate to the amount of heat and hot water you have used in kWh per day.
This shows the standing charges for the services you take from us. Standing charges is a fixed daily amount that contributes to the upkeep and management of the heat hub and network.
This gives average usage figures for different sized homes. You can use this to see if you are using more or less than the average UK household.
This chart shows how much heating and hot water you have used over the last 12 months, broken down by month.
This bar graph tracks your average usage per day in kWh, over the last six-month billing periods.
